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Renown Health, Barton Health, CVMC, Reno Orthopedic Center, and Geriatric Specialty Care (Hospital Entities)

MyChart Terms and Conditions

These terms and conditions constitute a binding agreement between you and Hospital Entities ("we," "us," or "our").

MyChart is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content.

MyChart is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by Epic Systems Corporation (all of the foregoing, collectively, the "Practice Entities"). The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement.

By accessing or using MyChart, you confirm that you agree to these terms and conditions. If you don't agree, do not use MyChart. By agreeing to these terms and conditions, you acknowledge that you are at least 12 years of age, or legally emancipated, and that you are requesting access to MyChart. You acknowledge that MyChart is offered as a courtesy to our patients and agree that we may limit or discontinue your use of MyChart at any time for any reason.

Minimum Requirements and Security

This website uses encryption software. In order to use MyChart, you must have:

  • a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results);
  • Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and
  • Adobe Reader installed (to download a copy of Adobe Reader, please go to Adobe Reader.)

While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. When using MyChart, information may be transmitted over media that are beyond the control of the Practice Entities and their contractors and subcontractors and that may not be secure. For example, you may receive email, text, or telephone communications in connection with your use of MyChart, all of which are inherently unsecure and subject to disclosure to or access by third parties (e.g., if your phone is used by someone else, you do not keep your phone or email information up to date on MyChart and communications are misdirected, or the network or systems of a telecommunications provider are hacked). Furthermore, electronic services such as those provided by the Practice Entities, their contractors and subcontractors, and any telecommunications providers involved in the transmission of data are all inherently subject to failure and none of the foregoing can guarantee that their services will be provided without error or interruption at all times that you may wish to use those services. YOU HEREBY EXPRESSLY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ANY SERVICE RELATED TO MYCHART. Once information is received by us, your medical information will be treated as confidential and given the same protection that all of our other medical records are given.

Security, Confidentiality, and Usage Guidelines for MyChart

YOU MUST NOT SEND ANY MESSAGES REQUIRING URGENT ATTENTION USING MYCHART. Doing so may create a delay in your receiving necessary medical treatment and could result in loss of life, permanent injury, or significant deterioration in your health. If you believe that you have an urgent medical matter, you should call 911 immediately or proceed to the nearest emergency room. If the matter is not urgent but you need a response in less than two business days, please contact your clinician's office directly by telephone during our regular business hours.


MyChart is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. When you initially enroll to use MyChart, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Please DO NOT SHARE YOUR PASSWORD with anyone. Anyone with access to your password will be able to view your medical and financial information and communicate with your health care team as if that person were you. Thus, when you give someone your password, you are authorizing that person to access your account, and you are responsible for all transactions that person performs while using your service. It is your responsibility to prevent disclosure of your password and to change your password if you feel that your security has been compromised. If you believe that your password has become known to an unauthorized person and want verification of any changes that may have been made to your account, please contact us for assistance. You can change your password in MyChart at any time by clicking the "Preferences" link.

You may request a MyChart account for yourself. You may not request or access a MyChart account for anyone else, except that a parent, guardian or caregiver may request “Proxy Access” for an individual for which they are responsible for care. With proxy access, parents can be provided access to their children's MyChart accounts, spouses can have access to a spouse's MyChart account, or caregivers can access the MyChart accounts of those for whom they care, such as an elderly parent. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge.

Once you have activated your MyChart account, MyChart Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. You MUST provide us with your email address when activating your MyChart account and keep your email address current via the Preferences link, to ensure that you receive notification of newly released information in a timely manner. You may continue to receive communications via the United States Postal Service or other means from us.

We keep track of the pages our patients visit within MyChart, in order to determine what services are the most popular. This data is used to deliver customized content within MyChart to patients whose behavior indicates that they are interested in a particular subject area.

We secure your personal information from unauthorized access, use or disclosure. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted from your PC and/or mobile devices to MyChart, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. As a user of MyChart you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device.

When you use MyChart, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of MyChart. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We encourage you to review the Notice of Privacy Practices on our website for further information regarding how your personal information may be used.

As a recipient of a service provided by us, you may receive general health and wellness information via email. We hope you find this information useful, but if for any reason you don’t wish to continue to receive this general health and wellness information, you may unsubscribe at any time.

Cookies are used for system performance functionality. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of MyChart services.

How We Protect Your Personal Health Information

We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. By accessing or using MyChart, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or on our website.

We are committed to protecting the privacy of the information you send and receive through MyChart, and will only collect and use such information as permitted under our Privacy Policy, which can be found on our website. By using MyChart, you also consent to all of the terms and conditions described in the Privacy Policy.

All communications between you and our health care team using MyChart are carried over a secure, encrypted connection directly into our electronic medical record. While you may receive email messages notifying you of new messages in your MyChart Inbox, these emails will not contain any personal health information. It is your responsibility to login to your MyChart account and read the messages promptly.

Your Responsibilities

MyChart is a communication service offered as a convenience to our patients. We reserve the right to change the terms, conditions, and notices under which MyChart is offered. By accessing or using MyChart, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We reserve the right in the future to charge a fee for the use of MyChart. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with MyChart service.

You acknowledge that by entering your home and/or mobile telephone number into MyChart you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers.

You understand that MyChart provides you with online access to some clinical information about you. You are solely responsible for any sharing of MyChart content that you intentionally or unintentionally communicate to others.

MyChart Messaging

By using MyChart, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. You agree not to use MyChart to post or send or post any illicit or offensive material.

You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. If your physician is out of the office or unavailable to respond, messages sent via MyChart may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Therefore, use of MyChart may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider.

You understand that your health care team may send you messages, test results, and other communications via MyChart as authorized in the sole discretion of your physician. These messages may contain information important to your health and medical care. It is your responsibility to monitor these messages. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your MyChart Inbox.

Discontinuing Use of MyChart

You may discontinue your use of MyChart at any time by sending a secure message to your primary care provider's office requesting this change.

We reserve the right, in our sole discretion, to limit or discontinue your use of MyChart at any time and for any reason, including, but not limited to, your use of MyChart on behalf of another person.

You will be notified if your MyChart service is discontinued.

Your Clinical Information

As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. MyChart is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. By using MyChart, you understand that not all of your medical record with us will be accessible through your MyChart account. Posting of information to your MyChart account is at the sole discretion of your individual physician(s).

Messages you send or receive via MyChart may become part of your permanent medical record at the sole discretion of your physician. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care.

All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records.

Copyright and Trademarks

All content included in MyChart and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of MyChart. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.

Site Access and Licenses

We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, MyChart, and the associated services in accordance with these terms and conditions. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, MyChart, or any of the associated services; making any derivative of the website, MyChart, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever).

Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your MyChart account, including the right to access information through MyChart. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law.

Links to Third-Party Websites

This website and MyChart contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the Notice of Privacy Practices of the other websites.

No Warranties


Limitation of Liability

Some of the material on our website and in MyChart is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Any questions, complaints, or claims related to any product should be directed to the appropriate third party.

None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through MyChart.

If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages.

Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages.


By using our website (including, but not limited to, MyChart), you agree that the laws of the State of Nevada, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Washoe County, Nevada, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Washoe County, Nevada, in connection with any claim involving any of the Practice Entities. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.