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MyChart ® Epic Systems Corporation

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Terms and Conditions

MyChart Sponsors?

What is MyChart?

Security, Confidentiality and Usage Guidelines for MyChart:

Password Guidelines

Access Code Guidelines

Activation Guidelines

Communication Process

Urgent Medical Matters


MyChart User Responsibilities

By accessing or using MyChart you agree to be bound by all the terms and conditions of this Agreement and our Privacy Statement as posted. It is important to review the agreement and privacy statement periodically as we may modify this agreement and the Privacy Statement at any time. You agree that such modifications are effective and binding upon you immediately upon posting of the modified version. The Privacy Statement may be accessed at the Sponsors web site. You agree that MyChart is a communication service offered as a convenience to MyChart Sponsored patients. You understand that it provides you with online access to portions of your electronic medical record maintained by MyChart Sponsors and that you are solely responsible for any sharing of MyChart content that you intentionally or unintentionally communicate to others. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore MyChart Sponsored employees, other than your healthcare provider may be involved in addressing your request. Use of MyChart may not be appropriate if there is sensitive information that you would only wish to discuss directly with your provider.

You understand that you may receive messages, test results and other communications delivered via MyChart. You will not receive duplicate written reports of this information from MyChart Sponsors. You understand that not all of your medical record may appear on your MyChart. Posting of information is at the discretion of your individual physician(s) and MyChart Sponsors. Neither MyChart Sponsors share, pregnancy test results, birth control prescriptions, and communicable diseases diagnoses through MyChart.

MyChart Sponsors reserves the right in the future to charge a fee for the use of MyChart. You will be notified of this change and asked to re-apply if you agree to the fee and wish to continue with this service.

You can discontinue your use of MyChart at anytime by notifying MyChart Sponsors, in writing or by requesting termination online through MyChart. You agree that you will not post any offensive material on this site. If we determine that you have violated this agreement and/or abused the use of this service, we reserve the right, at our sole discretion, to discontinue your use of this service. You will be notified if your MyChart service is discontinued.

Privacy Statement

MyChart Sponsors have in place detailed policies and procedures regarding access to all medical records by our staff, employees and employees of other organizations that use the electronic medical record and has carefully outlined the circumstances under which your medical information may be released to parties outside these organizations. These policies conform to state and federal law and are designed to safeguard your privacy. Our staff and employees as well as the employees of the organizations that use the electronic medical record are educated in the MyChart Sponsors confidentiality policies and the appropriate use of medical information. Patient medical information in the Sponsor's electronic medical record is held in strictest confidence.

Your Medical Record

As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures and therapies. MyChart is an Internet application that enables a patient to have secured Webbased access to portions of their electronic medical record, and allows secure electronic messaging with MyChart Sponsors. Messages you send via MyChart may be made part of your permanent medical record at the discretion of the physician or support staff. Once it is made part of your record, it will be accessible to current and future MyChart Sponsor staff members who are appropriately involved with your care. All generated electronic medical record content is subject to all state and federal statutes governing the security and confidentiality of medical records.

Your medical record also may contain documentation of your medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures and therapies from other organizations that are licensed to use the Sponsor's electronic medical record. These organizations are responsible for providing access to those records in accordance with the policies included in this document.


MyChart should never be used for urgent matters. Delays can occur based upon volume, availability of staff and the complexity of your condition. Our regular business hours are Monday through Friday, (excluding holidays) from 8 a.m. to 5 p.m. FOR ALL MEDICAL EMERGENCIES, IMMEDIATELY DIAL 911. If your physician is out of the office or unavailable to respond, messages sent via MyChart will not be answered until your physician is available.

Terms and Conditions of Use

MyChart may be routed to other authorized caregivers within MyChart Sponsors in order to facilitate a timely response to your request. All communications between you and your care team using MyChart:Your Personal Health Connection are carried over a secure, encrypted connection directly into the electronic medical record. While you may receive Internet e-mail messages notifying you of new messages in your MyChart: Your Personal Health Connection Inbox, these e- mails will not contain any confidential medical information.

It is extremely important that you keep your MyChart user ID and password in a secure location and completely confidential. Anyone with access to your MyChart user ID and password will be able to view your medical information and communicate with your health care team as if that person were you. It is your responsibility to prevent disclosure of your temporary access code and password and to change your password and password hint if you feel that your security has been compromised. You can change your password and password hint online at any time.

Copyright and Trademarks

All content included on  Web sites, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks and data (the "Content"), in any form including the compilation thereof, are protected by U.S. and international copyright law and conventions. The Content includes both Content owned or controlled by MyChart Sponsors and Content owned or controlled by third parties and licensed to the Sponsors. Except as set forth below, direct or indirect reproduction of the Content, in whole or in part, by any means, is prohibited without the express written consent of MyChart Sponsors.

Site Access and Licenses

MyChart Sponsors grants a limited license to each user to make personal use only of the Web site and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the Web site and the associated services, making any derivative of the Web site or the associated services, the collection and use of user email addresses or other user information, including, without limitation, health information or any data extraction or data mining whatsoever.


This Web site uses encryption software. While we use state-of-the-art security, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of MyChart: Terms and Conditions of Use information. When using  MyChart, information will be transmitted over a medium that is beyond the control of the Sponsors and its contractors. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF THIS SERVICE. Once the information is received by us, your medical information will be treated as confidential and given the same protection that all other MyChart Sponsors medical records are given.

Links to Third Party Sites

This Web site contains links to Web sites operated by other parties. The links are provided for your convenience only. We do not control such Web sites and we are not responsible for the content and performance of these sites.

The inclusion of links to other Web sites does not imply any endorsement of the material on the Web sites or any association with their operators. MyChart Sponsors does not operate, control or endorse any information, products or services provided by third parties through the Internet. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other Web sites.

No Warranties

This site and all other sites hosted by MyChart Sponsors and the content contained herein and therein are provided by MyChart Sponsors on an "As Is" basis. MyChart Sponsors make no representations or warranties of any kind, express or implied as to the operation of its sites, or the content, products and/or services included therein. To the fullest extent permissible by applicable law, MyChart Sponsors, disclaim, all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and/or infringement.

Limitation of Liability

Some of the material on the site is provided by third parties and MyChart Sponsors shall not be held responsible for any such third-party material. MyChart Sponsors disclaim any responsibility for or liability related to such third-party material. Any questions complaints or claims related to any product should be directed to the appropriate third party.


By using the Web site, you agree that the laws of the state of Nevada, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute that might arise between you and, MyChart Sponsors, their respective doctors, nurses, staff or other affiliates. You expressly agree that exclusive jurisdiction for any dispute with MyChart Sponsors, its affiliates, employees, subsidiaries, contractors, officers and directors, resides in the courts of Washoe County, Nevada and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Washoe County, Nevada in connection with any claim involving, MyChart Sponsors, their respective affiliates, employees, and subsidiaries.

By checking the ‘Accept’ box below, you attest that (1) you are the person authenticated into this application or an authorized user of this account, and (2) you are authorized to access the personally identifiable information, protected health information or other information housed in this application, and (3) any data you are entering and/or verifying is accurate and true to the best of your knowledge.

Terms and Conditions of Use:

Contractors, officers and directors. Use of this Web site is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. MyChart is a registered trademark of EPIC SYSTEMS CORPORATION.